You must accept these terms of sale when you make a purchase on sneakysteve.com
Prices are always listed on all products, and VAT is always included in the price. We reserve the right to change the price of a product.
TERMS OF PAYMENT
Payment must be made with a debit or credit card, Pay Pal and in Sweden and Norway also Klarna Invoice or Klarna Account. There is never an extra charge for credit card payments.
Normal delivery time is 2-7 days unless otherwise indicated. All packages in Sweden sent by Post Nord and for other countries, UPS.
Exchanges and Refunds
You always have 14 days full refund on your unused goods in undamaged original packaging. The time is counted from the date you received your order delivered. You will get your refund when the goods are returned to us. Products purchased in our online store can not be returned or exchanged at any of our retailers, only in our online store or at a physical Sneaky Steve store. You are responsible for the return and account for the shipping cost of returning the item to F Division Group AB, located in Sweden. Items lost in transit, will not be compensated. Unfortunately we cannot refund postage or handling fee. Be sure to include your name, address and phone number on the package. When buying a product on a special offer where a free item is included in your purchase, the following return policy is applied: If you return the item you purchased, without returning the free item included in the offer, we are entitled to deduct the value corresponding to the value of the free item in the refund. When buying more items when you receive a higher discount than when buying a/fewer items, the following applies when returning: We will adjust the refund so that you keep the correct rebate corresponding to the promotion offer
If you received the wrong product delivered, please contact us via email (firstname.lastname@example.org) or telephone (+46 31 335 80 60). We always correct supplies that are not correct and F Division Group stands for shipping. Full refund if your ordered item is out of stock. All defective items will be replaced, provided that the ordered product is still in stock. Swedish Consumer Sales applies to complaints. If the item is damaged on delivery, please contact us immediately. In this way, we avoid misunderstanding and you will either get a new item or refund. Products purchased in our online store cannot be returned or exchanged at any of our retailers, only through our online store.
Taxes and fees outside the EU
Orders outside the EU may be subject to VAT, import duties and / or taxes which are levied once your package reaches your country. Your order is delivered on a DDU (delivery duty) basis, which means that the price displayed at checkout is exclusive of all taxes and charges and Swedish VAT. We cannot provide information about the exact amount of duties and taxes your package may suffer. Because these fees are introduced directly by your local customs.
We cannot guarantee that the colors of the site fully correspond to the true colors. This is partly due to the color settings on your computer and monitor. We cannot guarantee that all items are in stock at the time of your order. As for incorrect stock balance affecting your order, we will contact you by phone or email. Sneaky Steve cannot guarantee that the content of this website is constantly free of inaccuracies or typographical errors. We cannot guarantee that all information is up-to-date. Sneaky Steve may at any time change the content on the site. Although Sneaky Steve strive correct texts, pictures and prices on the website and online store, errors may occur. If you have been charged the wrong amount duo your purchase at our online store, we will give you the opportunity to place a new order with the correct price or cancel your order. If we cannot get in touch with you, your order ships automatically. Sneaky Steve reserves the right to retrospectively correct prices, texts on our website, products, or other suitable media. We reserve inventory changes and possible technical errors in the web shop, web browser or server.
Integrity Policy At F Division Group AB / Sneaky Steve
It is important that you read our policy and understand what it means, so you can feel safe in our processing of your personal information. You are welcome to contact us at any time if you have further questions.
What is a personal data and what does the processing of personal data mean?
Personal data are all kinds of information that can be directly or indirectly associated with a physical living person. For example, images and audio recordings processed on a computer may be personal data even if no names are mentioned. Encrypted data and various types of electronic identities such as IP numbers are personal data if they can be linked to a physical person.
Processing of personal data is about all that happens with the personal data. Any action taken with a personal data is a usage, regardless of whether it is performed automatically or not. Typical processing of personal data can be actions like: collection, registration, organization, structuring, storage, processing, transmission, and deletion.
From where do we collect personal data?
We collect personal information that you provide to us through the purchase from our webshop when you contact us via our website, mail or social media.
Who is responsible for the information that we collect?
F Division Group AB, org nr 556727-5176 Magasinsgatan 5, 411 18 Gothenburg is responsible for the company's processing of personal data.
What personal data do we collect from you as a customer and for what purpose?
Purpose - To handle purchases and orders
- Delivery and notification
- Payment Management (Include Analysis of Possible Payment Solutions, which may include checking the history of - payment and retrieval of credit reports from Klarna)
- Handling of complaints and warranty matters.
Categories of personal data
- Social number
- Contact information like e-mail and telephone number
- Payment History
- Payment Information
- Credit reports from credit reporting companies
- Purchase Information (which item was purchased and where it was delivered)
Completion of the purchase agreement. This collection of personal data is required in order to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments cannot be fulfilled and we are forced to refuse your purchase.
Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter in order to handle any claims and warranty matters.
Purpose - In order to handle customer service
- Communication like answering questions through our customer service, by phone, mail or digital media.
- Investigations of possible complaints and support cases.
Categories of personal data
- Information about the date of purchase, place of purchase, possible errors/complaints
Processing of these personal data is necessary in order to meet you and our interest in handling customer service matters.
Until the case has been closed.
Purpose - To be able to conduct and manage participation in competitions and events
- Communication before, during and after participation in a competition or event.
- Identification and control of age
- Selection of winners and mediation of any prizes
Categories of personal data
- Social number
- Contact information (e-mail, telephone number, and address)
- Details left due to the contest
- Data left in evaluation after competition / event.
The usage is necessary to meet our and your interest in managing your participation in competitions and events.
Meanwhile, the competition/event is in progress and a certain time afterward when the evaluation of the competition is being processed.
Purpose - In order to deliver a personalized information - Newsletter
- Usage performed:
- Creating a personalized content for you, such as relevant product recommendations, offers and other similar actions that make shopping with us easier.
- Simplification of your use of our services. To remind and facilitate your future purchases.
- Customize content based on how we judged your interest and where you are in the buying process.
- Targeted marketing and sales efforts based on the above.
Categories of personal data
Consent. The consent can be easily withdrawn by clicking the / checkbox in an e-mail message where you can withdraw your consent. We will ask for your consent for each interaction on our website and email. If you do not agree, your old consent will be withdrawn.
If you agree and do not have any other engagement with us during the next 12 months, your consent will be withdrawn. You can withdraw your consent at any time. Your personal data will then be deleted automatically unless there are other purposes and legal grounds for retaining them.
Access to your personal information
You are entitled to request confirmation from us that we process personal data relating to you, and in such cases request access to the personal data we are processing about you, a so-called. transcript.
Pre-treatment where we have requested your consent, you have the right to withdraw your consent for future treatment at any time. This means that if you revoke your consent, we are not entitled to continue processing your collected personal information with your prior consent. By clicking the Unsubscribe link in the email message, where consent is used as a legal basis, you can easily withdraw your consent.
Under certain circumstances, you may delete your personal information, for example, if your treatment is based on your consent and you have revoked this consent. However, this does not apply if we are required by law to keep the data.
Limitation of treatment
You are entitled to request a limitation of your personal information. However, this may mean that we can not fulfill our possible obligations to you.
F Division Group AB
411 18 Gothenburg
+46 31 788 35 60